Centralized Intake Department(CID):

Clinical Services, including Dual Recovery Program (DRP) and Personalized Recovery Oriented Services (PROS) are accessed through our Centralized Intake Department.

Walk-in intakes will be accommodated Monday – Thursday from 8:30 a.m. to 4:30 p.m. on a first come, first served basis. Appointments are available by calling (315) 478-0610. An insurance card, Medicaid card, or Medicaid pending letter is required. Those without insurance should bring proof of income (pay stubs, W-2) and be prepared to pay as determined by a sliding scale.

The intake process involves paperwork and a brief screening to determine a participant's suitability for our programs. Recommendations for either DRP or PROS are made by the CNYS treatment team which includes our nurse, psychiatrist, outpatient supervisors, intake counselors, and CID supervisor.

Complete clinic referral form before visiting CID. Download form and fax it to (315) 478-2510 or email to CID@cnyservices.org.

Dual Recovery Program(DRP)

This NYS Office of Alcohol and Substance Abuse Services (OASAS) Licensed Chemical Dependency Clinic offers Integrated Dual Diagnosis Treatment for chemical dependency and mental health issues. Serves individuals with co-occurring disorders or primary chemical abuse or dependency. Group therapies encompass all stages of change and are constantly updated to meet the needs of our consumers.

Services include but are not limited to the following:

  • A range of specialized group therapy sessions selected for each individual
  • 1:1 sessions with counselors
  • Individualized treatment planning
  • Peer Mentoring opportunities
  • Specialized programming including family therapy, forensic and DWI programming.

Hours of operation are Monday through Friday, 8:30 a.m. to 4:30 p.m. Evening programming available Tuesday and Thursday untill 6:30 p.m. Access this program through our Centralized Intake Department (CID).

Personalized Recovery Oriented Services (PROS):

Licensed by the New York State Office of Mental Health (OMH), PROS (Personalized Recovery Oriented Services} is a comprehensive recovery-oriented model of care for individuals with severe and persistent mental health conditions, substance abuse issues, and/or developmental disabilities. This evidence-based approach allows treatment, rehabilitation, and support services to be fully integrated. The PROS model emphasizes restoring the skills and supports necessary for participants to live independently, and assisting in the achievement of specific life goals such as furthering education or securing employment.

Services include, but are not limited to the following:

  • Assessment
  • Basic Living Skills Training
  • Benefits and Financial Management
  • Community Living Exploration
  • Crisis Intervention
  • Self-Help Information and Education
  • Skill Development and Support
  • Wellness Self-Management
  • Intensive Relapse Prevention
  • Intensive Rehabilitation Goal Acquisition
  • Family Psychoeducation
  • Integrated Dual Disorder Treatment (IDDT)
  • Psychiatric and Health Assessment
  • Medication Management
  • Symptom Monitoring and Clinical Counseling

Download PROS brochure for Providers.

Download PROS brochure for Participants.

Hours of operation are Monday through Friday from 8:00 a.m. to 4:00 p.m. Entrance is located at the front of the building. Contact (315) 478-2030. Access this program though our Centralized Intake Department (CID).

Choices: Adolescent & Young Adult Outpatient Substance Abuse Service

Choices serves adolescents and young adults with serious emotional and behavioral challenges. The program provides an outpatient substance abuse treatment clinic for individuals with co-occurring mental health disorders or other life issues.

Choices is based on the Seven Challenges Program, which was designed specifically for adolescents with a drug problem. The focus is on motivating a decision and commitment to change. The idea is to meet individuals where they are in their life stage, work to support them, and strive for honesty and engagement.

Download Choices Brochure for Teens

Download Choices Brochure for Providers

Download Choices Poster

Questions or registration? Call Michael Nemeti, Supervisor, at (315) 446-6250, ext. 371. Our staff is also available to speak to your organization regarding teens and substance abuse. Email mnemeti@cnyservices.org with speaker requests.

University Hospital Certified Alcohol and Substance Abuse Counselor (CASAC):

CNYS provides services to HIV positive individuals with a history of substance abuse issues.


Centralized Intake Department (CID)
321 W. Onondaga Street
Suite 201
Syracuse, NY 13202

Tel: (315) 478-0610
Fax: (315) 478-2510

Entrance located on the side of the building. CID is located within the Dual Recovery Program office.

Personalized Recovery Oriented Services (PROS)
375 West Onondaga Street
Suite 10
Syracuse, NY 13202


Tel: (315) 478-2030
Fax: (315) 478-2250

Entrance located at the front of the building.

Dual Recovery Program (DRP)
321 W. Onondaga Street
Suite 201
Syracuse, NY 13202


Tel: (315) 478-0610
Fax: (315) 478-2510

Entrance located on the side of the building.

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